If you're planning on staying at Holiday Inn Reagan Airport/Crystal City plan on paying the deposit twice and not getting your money returned to you for at least 4 days. We appreciate you for choosing Holiday Inn National Airport / Crystal City for your stay and for doing business with IHG. Long Story short I was told there was a $100 dollar deposit for the 2 days and between my wife and my account we were charged $210 for this same $100 deposit and here it is Wednesday after checking out Sunday and still have not received this deposit back. IHG Service, Owner at Holiday Inn National Airport / Crystal City, responded to this review Responded OctoHi bitol2022, Thank you for letting us know of these concerns. The Room was great Hotel was clean a little old school but nice none the less the only Issue is upon check-in, 2 nights I was told there was a $50 per night deposit which I had no issue with until after I paid the $100 for the 2 nights and then the Hotel charged my Debit Card another $55 per night which I questioned and was told it's a pending charge why put a charge pending when the deposit has already been paid ?I was told would be returned to my Account upon Check-out which was Sunday September, 6,2020 when I didn't receive the Deposit back I called the Hotel and it wasn't until then when I was informed that it could take 3-5 days to receive the Deposit back.
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